01460 391503
Simon Land Gardens
Maintain Develop Inspire
078 861 17072
Frequently Asked Questions
Services
What do you specialise in?
My 3 core services are Specialist pruning, Garden Design, and Garden Renovation and Development. I have a particular niche with Wisteria pruning.
What do you do in the winter?
Winter is as busy in the garden as the rest of the year for me. Perfect time to do projects, planting, and all those jobs you don't get time to in the hectic season.
Do you do landscaping?
Yes and no. I can offer Soft landscaping, which includes turfing/seeding, border creation etc. I do not offer hard landscaping like fencing, patios, large soil works, walls etc.
Do you do Tree Surgery?
No, I leave that to the professionals! I can do small tree works but I can recommend people for those bigger works
Is it you who actually does the work?
Yes. At present I work on my own so won't send anyone else in my place.
Visits and access
Will I know when you are coming?
Communication of visits is really key for me and for you. You will have as much notice as I can provide with an estimated arrival time. With changes in the event of bad weather. I will always communicate this with you at the earliest opportunity.
When do you start on site?
Generally between 8 - 8.30, though occasionally earlier in high temperatures. You are working with a professional who knows what he is doing, so you don't need to be up and about to tell me what to do!
Do I need to be at home?
No, and often this is the case
Do you need a key?
No, as long as I have full access to the garden. Toilet and hand washing facilities are appreciated but not necessary. I do charge for visits if I arrive and am unable to get access to the garden (ie locked gates)
What do you do in bad weather?
I work in the rain as long as the work tasks are suitable. If weather is severe I may postpone or cancels visits, but this is entirely at my discretion.
Charges
Can I get a quote?
All quotes or estimates are put in detail and in writing every time.
Will you come and visit my garden?
It is increasingly common for me to ask for some photos of the garden or specific project before coming out to visit. Often a ball park estimate can be provided if the photos provide enough clarity first
How do you charge?
Most of my work is charged at a fixed price. One off works are always charged a fixed price. Day/half day rates are used when a more detailed level of service is required
How much do you charge?
My charges are very competitive and offer excellent value for money based on my years of experience. My charges are in line with professional gardeners who are running a business but you can expect them to be higher than for general garden labour.
Payments
How do I pay?
Payment is required 14 days from invoice, unless otherwise specified. Payment can be made in all the usual ways
What about a fixed price plan?
Fixed price plans involve 12 monthly payments by standing order
What happens if I'm late paying?
I understand that sometimes things happen and payments are late. Persistent late payments will cause me to suspend or stop your service until resolved
Four legged friends
Do you like dogs?
I love dogs.
Can the dog be in the garden while you are working?
Yes absolutely, they can be great company. This is on the provison that they are well managed and not likely to bite the gardener! If I am using the dangerous machinery they will need to be indoors.
Do I have to clear mess before you come?
Yes please, everytime. Most dog owners are responsible and I understand that sometimes we miss the odd little 'gift' left by our pets and that is fine. Not clearing up before I come makes it hazardous for me working in your garden as my clothing and equipment can come into contact with it. I reserve the right to leave site and charge full price for visits if dogs mess is present in large volumes where I am working
Garden Waste
Can you remove garden waste?
Yes I remove garden waste produced during my works and have the relevant waste carrier licences which are available on request.
What does it cost?
There is no way around it, removing any form of waste is expensive. As a business, I am charged for waste disposal at recycling centres. I also have to charge for my time and fuel costs for driving to and from the recycling centre, and of course the queues! Waste removal is often charged as part of your quotation, either built within to your price or on a £ per bag basis.
What are the alternatives?
Composting, bonfires (if appropriate), council green waste bins, you removing the waste yourself.
Licences, Insurance and Qualifications
Do you have public liability insurance?
Yes to £2 million. Copies available on request
Are you licenced to remove waste?
I am a registered waste carrier (lower tier) with the Environment Agency. I can remove green waste from your garden that I have produced. Copies available on request.
Are you licenced to apply chemicals?
Yes I hold PA1 & PA6 Certificate in Pesticide Application. Whilst I can apply herbicides (weed killers) when necessary, I do not use any pesticides at all in my workings.
Do you have horticultural qualifications?
Yes I hold
RHS Level 2 Principles & Practices in Horticulture - Kingston Maurward College
Diploma in Horticulture - East Lambrook Manor
NVQ Level 2 in Environmental Conservation
For general advice on what to consider if you are thinking about employing the services of a gardener, on a regular or one off basis, please follow the link to the CONSUMER ADVICE section of the gardeners guild website